The iPad saga

(also known as the I am thankful for Eric, but irritated at chauvinism rant).

1. I took my iPad to be repaired at a highly recommended company. (I realize you're asking why I didn't leave it with Apple. I'm asking myself that right now, too. It was so much cheaper and so much faster...allegedly...to go with this highly reviewed place).

2. I was told three days to repair said screen.

3. I called in 3 days and was told to wait another day.

4. Totally understanding, I called on the 4th day. And was told to wait til the weekend. Still totally understanding and pleasant.

5. On Saturday, I called and was told they were working on it right then. (Which implied they had not even picked it up until that morning. Enter the beginning of my irritation).

6. Saturday afternoon, they said the screen wasn't working and was likely defective. They needed to order another screen. It would be in Wednesday and the screen would be good to go by Wed evening, ready for pick up. Mood: Slightly annoyed, but still patient. Expressed disappointment but thanked him for letting me know and working on my iPad.

7. I called Wednesday (it had now been a week and a half). Guess what.. It wasn't ready.

8. Friday morning, I called and said things like "I've been told a number of things and I'm beginning to lose patience. I appreciate your work on this and service, but I need a straight answer."

9. Saturday, I was told that my iPad was "not taking any screens" and "likely had something else wrong."

*Cool*

They needed to "get into it" and just fix whatever got jarred when it was dropped. That might "take some time" but not more than a few days.

10. Today (TUESDAY...more than two weeks later), I was told they still don't know what's wrong but are working on it. I said "I've been told a number of things, given the run around and am beginning to wonder if you can fix it at all." To which I got a "I don't know what to tell you." I responded with "I'm coming to pick up my iPad this afternoon to take it somewhere that I'm confident can repair it. This is disappointing and unacceptable." Response: "Okay, let me know if you're going to come get it this afternoon so I can let the tech know." Me: "I just said it. I'm coming to get it."

11. I told Eric about this saga. He drove over there before I went defcon five...b/c Eric totally saw it coming...and the guy told him he was ordering a part and would likely have it fixed, more information, or be prepared to somehow remedy the situation by week's end.

Are.you.serious?!

I appreciate the information and that Eric was my superman here, but could they have just not told ME any of that?! I would have been a TON more patient if I'd known a status update other than "We have no idea what's wrong." I had visions of them laughing at me and tapdancing on my iPad (I really did). I guess my boobs and lady parts make me incapable of processing information. I wish someone had told me that. I mean.. here I've been walking through life with my law degree thinking I can comprehend common things.

*eye roll*

(I know. I should have just taken it to Apple).

Also, let me note.. I have full faith this place will fix it. I've just been SO disappointed in their lack of communication and the run around I've been given.